Privacy Policy

1. Introduction

Tensora ("we", "us", or "our") operates from Johor Bahru, Malaysia and provides online AI development education programmes. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website at tensorag.live.

We handle personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website or submitting an enquiry form, you acknowledge that you have read and understood this policy.

For questions about this policy or your data, please contact us at [email protected].

2. Data We Collect

We collect the following types of personal data:

• Contact form submissions: name, email address, and optionally phone number and message text.
• Enrolment enquiries: programme interest, current experience level, and any details you choose to share.
• Technical data: IP address, browser type, pages visited, and time of visit — collected automatically through server logs and analytics tools.
• Cookie data: cookie preferences saved to your browser's local storage. See our Cookie Policy for details.

Legal basis for processing: We process your data under the following legal bases:

• Consent: when you submit a contact form or accept cookies.
• Legitimate interest: improving our website and understanding how visitors use it.
• Contractual necessity: when processing data related to enrolment and programme delivery.

Retention: Contact enquiry data is retained for up to 24 months. Technical and analytics data is retained for up to 12 months. Enrolment and programme records are retained for up to 5 years for administrative purposes.

3. How We Use Your Data

We use the data we collect for the following purposes:

• Responding to enquiries about our programmes and providing information relevant to your questions.
• Processing enrolments and managing the learner experience during a programme.
• Sending programme-related communications (session reminders, materials, feedback requests).
• Improving our website content and structure based on aggregated usage data.
• Complying with applicable legal or regulatory obligations.

We do not sell your personal data to third parties. We do not use your data for targeted advertising on third-party platforms.

We may share your data with trusted service providers involved in website hosting and email delivery, under strict data processing agreements. These providers are not permitted to use your data for their own purposes.

4. Data Protection Measures

• Our website uses HTTPS encryption for all data transmitted between your browser and our server.
• Personal data is stored on secure servers with access restricted to authorised Tensora staff.
• We conduct periodic reviews of our data handling practices.
• In the event of a data breach affecting your personal data, we will notify you and the relevant Malaysian authorities as required under the PDPA.

5. Cookies

We use cookies to manage your session and understand how visitors use our website. We do not use cookies for targeted advertising.

Full details of the cookies we use, their purpose, and how to manage your preferences are available in our Cookie Policy.

6. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Tensora:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that inaccurate or incomplete data be corrected.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. This does not affect processing already carried out.
• Right to limit processing: You may request that we limit how we use your data in certain circumstances.
• Right to data deletion: You may request deletion of your personal data where there is no lawful reason for us to continue holding it.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are dissatisfied with our response, you may escalate your complaint to the Department of Personal Data Protection Malaysia (JPDP).

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently before providing any personal data to them.

8. Children's Privacy

Our programmes and website are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify users who have provided their email address. Continued use of our website after a policy update constitutes acceptance of the revised terms.

10. Contact Details

For all data-related enquiries, please reach us at: